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ISO 17025: practical benefits of implementing a quality system

As a laboratory certified to ISO 9001:2000 and accredited to ISO 17025, retch laboratories has included an overall system for technical and quality management, which results in benefits observed in daily laboratory practices. Mechanical requirements were updated to include the addition of prescribed personnel training plans and detailed records, process development and validation procedures, measurement of method vagueness, and a defined equipment calibration and maintenance program. In addition, a stronger definition of the sample preparation process was recognized to maintain consistency in sampling, and a more rigorous quality control monitoring program was implemented for chemistry and microbiology. Management quality improvements focused on document control to maintain dependable analytical processes, improved monitoring of supplier performance, a contract review process for documenting customer necessities, and a system for handling customer comments and complaints, with continuous improvement through corrective and preventive action procedures and audits. Quarterly management review of corrective actions, nonconforming testing, and proficiency testing aid in influential long-term trending. The practical benefits of these technical and management quality improvements are seen on a daily basis in the laboratory. Faster identification and resolution of issues regarding methods, workforce or equipment, improved customer satisfaction, meeting quality requirements of specialized customers, and overall increased laboratory production are all the result of implementing an effective quality system.